FAQS

We offer free delivery on all orders over £65+ to UK addresses. Any orders amounting to below £64.99 are charged at £3.95 for standard delivery.

Please allow up to 5 working days from the time the order is placed (excluding weekends and bank holidays) for standard delivery. However, it is likely that you will receive your order before this time.

Express Fully Tracked 24hr delivery is available from £4.95 on orders placed before 10am.

To return a purchase, first contact us via email at info@heyfoil.co.uk or the main contact form - Including your order details and reason for return.

Please do not send any items back before confirmation is received and the cost for postage for all returns is the responsibility of the customer.

Yes, we have special multi-buy savings on monthly subscription packages.

We also have a wholesale partner program available for regular bulk purchasing. If interested, please fill in the contact form or email us on info@heyfoil.co.uk.

Yes. The packaging and foil is 100% recyclable. To recycle simply crush the foil into a ball shape – the bigger the better as it will make the product easier to recycle.

The great news is that aluminium foil is endlessly recyclable.

Contact us via the main contact form of the website, email at info@heyfoil.co.uk or alternatively you can message us directly on Instagram account @heyfoil.

In all cases, our team will response within 24-48hrs of receipt.

Standard hair foil has no texture as it is completely smooth.

Embossed foil has a texture that gives better grip, preventing the foil from slipping during application.

When you subscribe to our newsletter you will receive 10% OFF your first order with Hey Foil and will receive regular emails with special offers and more so you never miss out on future promotions or new product launches.

If email isn't your preference, you can follow us on social media - Instagram & Facebook @heyfoil.

Simply 'Log In' to your account on the website to review any previous purchases.

We currently accept online payment by credit/debit card, as well as Google pay and Apple pay.

Yes, for full details of the policy, please check our Shipping & Returns page.

Currently, we only deliver to addresses in the UK, but in the future plan to offer the Hey Foil range across Europe.

You can complete an order as a guest without creating an account. However, when you create an account, you can access all of your past orders in the website and you don’t need to type out all the details every time you order, it makes ordering much quicker.

Refunds can take up to 5 working days from the day we receive your return.

We are paperless, all invoices are stored digitally for your convenience. You can find your invoice in your confirmation email or by logging into your account and checking your order history.

Please use our contact form or reach out to us directly at info@heyfoil.co.uk. We will keep you updated on the status of your order.

If the parcel is determined to be lost by the courier, we will process a refund after 14 days from the date of purchase.